Template Monster launches Dynamic Flash Photo Galleries!

Congrats on the launch of the new product! Overall, I think that you do have a very good product but could you please consider lowering the prices. ($235 to $270) If you make them more affordable you will be able to sell more. I’m looking forward to seeing lower prices in the future ($80 to $120). Keep up the good work!

Hi,

Can you please design some Dynamic Flash Galleies with a “White” background that is clean & fresh. We realy love the style of your designer Quill. We think that if you have him design one of these that it will turnout fantastic! We love the style that he used on template numbers: 10675, 10972, 11856, 11866 and 10888. We are looking forward to seeing his great style!

Keep up the good work!

How do I get the admin page working? I”m getting Error [object Object] when it loads up. Have I tried to install a demo/cripple version? Do I need to buy the product? Not much info at the above links, grr.

It does not work, in place it loads but in the server it gives a mistake.

have the same problem- why is the live chat not telling- that there is something wrong? i didn´t get any answers on my tickets ? or is it that i uploaded something wrong ?

Hello,
We are sorry for troubles with our new product Dynamic Flash Photo Galleries. We have fixed the bug. Feel free to contact our support team. They will solve all the problems with your templates.

still the same ! doesn´t work ! good luck !

I give up. I downloaded the sample, this time from the samples page, and there is no ‘galleryTest.php’ anywhere inside the archive. Plus, they made the gallery links to photos case sensitive (which I had to fix), and the admin area won’t let you upload any photos or create new categories. Keep getting error Object. This is truly frightening that they release such a shoddy and expensive product, and the online template-help section is even more useless. When you get it working and include actual instructions (like setting permissions, etc…), let us know. Otherwise, you should pull this product line until it’s ready.

I’m gutted! This is really what I have been trying to build myself, but the demo is sooo buggy.

I have followed what little support there is for the demo and uploaded all files in correct structure, but the gallerytest.php reports that it can’t chgmod folders and can’t create folders that are already there! The demo gallery shows up fine, but when I try to change the name or order of a gallery…I get the ‘Object, Object’ error. When I try to upload an image, ‘Add New Image’ button doesn’t do anything!…and when I change the look of the gallery. Thumbs on left etc…it says that it has saved the preferences, but doesn’t show on the site… (yes, I have cleared temp internet files).

I understand that there could be a certain amount of user error involved, but come on TemplateMonster…if you a promoting such a great product…where is the support?

A few links to a generic template reseller’s FAQ isn’t good enough!

If you want people to pay there hard earned money for your product, test it, test it and then test it..then add some support for the demo rather than just say ‘chgmod the files’…What files do I need to chgmod???

Where’s the demo user forum where we can iron out these flaws? Waiting for a ticket for three days and then find it’s closed without an answer is, in my opinion, bad customer service!

I want to buy your product…many times over, and if it works and I have the support, I would buy many units…but you have some way to go to convince my.

Stuart - London, UK

I have re-downloaded again the dynamic flash gallery sample.zip and still have the same problems. I compared the file with the other one I had and they are exactly the same, if they included some instructions or changed files, then the file size of the zip file would be different, but both files are identically same 73.2 MB (76,790,257 bytes).

Joe Navarro from Tech Support managed to make work the template on my site http://www.deaqui.com/creacionesenazucar, it now loads up fine, but on the admin panel, I can create galleries, delete them, but still cannot upload any images.

After spending over an hour with one to one support (that I paid for!), my host can confirm that it is a bad product. All I get from my new ticket ticket that I have logged is generic standard responses. First, I was told that PHP SAFE MODE was ON, to which I advised it was OFF, then I was advised that they have changed my CHG MOD permissions to all files to 777….to which I replied that they were already…then I was told that they had renamed the default galery catetgories from lower case to upper case…erm, they were already from the default upload.

When I run the phpinfo.php from my site, it confirms that SAFE MODE is set to OFF, but I still get the ‘object, object’ error, which I was advised can only be that SAFE MODE is ON. My patient, an expensive support analyst has personally confirmed this.

I must admit, this looks like it’s the perfect product for a client that wants an easy to update Flash gallery, but I will be advising him to look elsewhere for a gallery.

This whole product so far is poop. They seem to have got the demo gallery running ok, but the admin panel just doesn’t work.

I would be interested to here on this blog from anyone who has got there demo or full product gallery working fine with the admin panel working as it is advertised.

If it had been a lesser known site offering this, I would think it was a con…but Template Monster has previous good products…WHAT HAS HAPPENED WITH THIS ONE??!!

site is working now- but admin panel not! gallery test file ???

Finally, it work ! - I had to delete all the images in the category via FTP server first then upload the image again by using GD admin tool.

Hi James

I find out the [Object object] error showed from GD admin tool after you uploaded the images (I believe)-> means you have a duplicate images name from your FTP server and Gallery admin. To solve the problem you have to delete the image that you tried to upload via Gallery admin tool from FTP server.

you may see the path from FTP server:

ex: /public_html/Flower/big/yourimage.jpg

delete yourimage.jpg and do the same with folder named /_/_/small/

After that; upload the image again ex:yourimage.jpg by using Gallery Admin tool - good luck

This template is waste of time and energy.
It was easy to make it work but it just doesnt uploads!!!
What am i supposed to do to get it work.
The support team has no idea. The open tickets get answered by a template answer talking about the permissions.
Very disappointed. I want my money back

IS ANYBODY AT TEMPLATEMONSTER FIXING THIS? Or reading all these complaints? I have about a thousand clients who could benefit from this (well, maybe not a thousand, but enough), and the downloadable demos are still broke in the admin area, and the support on this blog and elsewhere is a tribute to this new product’s poor management.

How can they charge this much money for something that doesn’t work correctly? The admin error still gives the object Object error, you can’t delete images from the admin nor add any images, change or modify albums, and the list goes on. I use a very expensive, dedicated hosting service which exceeds the requirements for this, and have NEVER had a problem with any type of gallery solution until now.

What’s worse is that customers are using this blog to find answers because support for this is awful. DO NOT BUY THIS PRODUCT until they fix it and you read about it here. You won’t get your money back without a battle with your credit card company. JUST say no until they fix it and maybe the lack of cash flow will get them working on the problems. Jeez.

Hi james

I see your xxxxx_Gallery.php have capital G not g and your version 4.3 not 4.4 -> it may be the problem.

below is my gallerytest.php test
————-

PHP is installed

- Current PHP version: 4.4.2

- GD library is installed.

- Safe mode is OFF.

Checking gallery folders and files…

- Gallery data file found - xxxxx_gallery.php

Category found - PHOTORAPHY.
Try to set permissions…
OK. Permissions set.
OK. Permissions set.
OK. Permissions set.
Gallery category folder not found on the server - FINE ART.
Try to create…

That is funny, your tickets are still on summer vacation ?! just wait - let your hosting know that you want to upgrade php 4.4 - may be it works!

For better admin panel run fast, you guy may be chage another browser; sometime IE 7.0 is suck; better is Firefox - goodluck guy

Has anyone gotten these Dynamic galleries to work using the Admin panel? I have a paid template and cannot load the pics ia the admin panel. It does as a user above mentioned. You check ADD pics and it does absolutely nothing. I too have had multiple tickets in and gotten no real answers. WOW, such frustration!!!

I have loaded the pics in by hand and they work that way; seems nuts when they say how easy and great this product should work. I feel like their help has basically blown me off and not given me any real answers. C’mon Template Monster we are REAL customers here and feeling lost in linmbo land with no product support.

Anyone else had troubles with #14308 loading the Menu, Menu, Menu, Menu before it actually loads your info? It loads the generic info that you see in the FLA file and then quickly loads your info after. Looks cheesy and unprofessional.
If anyone has gotten the ADMIN panel to work adding pics could you please contact me!

Thanks,
Diane

To disable PHP Safe Mode for a specific directory, create an .htaccess file in that dir with the content being:
php_value safe_mode “1″

This will turn safe mode for that directory to off. Hope that helps. Run galleryTest.php to make sure it’s working.

2 Derek I’m James Berg from Template Monster marketing dept.

I deleted your comments on Friday and sent you an e-mail that we would like to help you (either with our product or with chargeback). The reason for deleting your comment is that this post is for discussing our product not our company. If you have any questions about our company please contact me and I would be happy to answer them, if you have any problems with our products please contact me too - I’m willing to help. If you have any problem communicating with our support - just let me know the ticket ID # and we will investigate the issue and take appropriate actions.

This is our company’s blog and we have the right to moderate the comments anyway we like. If you continue to post comments which are not relevant to the topic of the post - they will be deleted.

Please, use any of the following e-mails to contact me: james at templatemonster.com or james dot templatemonster at gmail.com

Hi this is really annoying me now, i had an email from your support, i wrote back and i hear nothing.

I have resolved the safemode issue by moving hosts. I am having major inconsistancies when editing the content, i want to change the content, i am editing the xxxx_mail.html upon upload it no change but all the content is gone.

We seem to have stirred the proverbial pot a bit. I have been getting responses from my tickets in less than 24 hours and I have also received an email from marketing asking for updates on how support is handling this.

Hopefully we can get this issue resolved or atleas to the point of having a comprehensive install FAQ built.

Bob

Solutions now or retire the product or recommend a server in which it runs ok.

Hi everyone.

I was thinking in achieving a Dynamic Flash Gallery but I was reading some of your posted topices and I noticed that you have the same problem than me: adding a category and a new image.

For those ones that already bought any of those Dynamic templates do they really work? Are the problems that I just mentioned due the fact that I’m using a trial version?

Thanks four your help.

I was contacted by Nicole in the marketing dept, she has been keeping tabs on my ticket and trying as best she can to work this out. One of the things I stressed, was that the tech need to communicate. The only response I would get is ‘it works now’. No info on what they did or even which files were edited, so I never knew which files to back up on my computer. They are getting better though at communicating though. They now have everything working on my site except the image upload.

The big issue that most people are having is image upload isn’t working. If that is the case for you, check with your hosting company and see if they are using PHPSUEXEC . If they are, you will not be able to get the upload to work, until (and if) they find a work around. It is part of the security of PHPSUEXEC that is blocking the uploading and not really a problem with the website program.

My suggestion was to give the Admin Panel a ‘manual upload script. This would allow you to ftp the images to the folder, then click on manual upload and the scripting would do all the necessary stuff for the gallery. I honestly think this would be nice middle ground.

Another issue I have is that they list software required: Macromedia Flash 8. You don’t need Macromedia flash 8 (an $800 program) unless you want to make changes to the flash template.

You do how ever need to have the Flash Plugin installed (free) to view the website

Bob.

Reply to Alexandra:

I had the sample version working fine, the purchased version i have had nothing but problems with, the tech support uploaded a new version to my server, they said there was a problem and that it worked. Thats great, it does work, but the difference between the versions is now giving me major headaches, i have spend hours editing the old flash verison and linked files all which have a xxxxx_ prefix, the new “working” version calls for _prefix. Sure it works by renaming files, but my old flash that is based in the old prefix is basically wasted 20+hours plus because it all looks fine but the gallery doesnt work, i think you guys really need to take a look at your products you are putting out, and also put some effort into the documentation you put out with the templates.

I am about to go postal!